How Her Excellency Dr. Aisha Butti Bin Bishr, Director General of the Smart Dubai Office has played an important role in transforming Dubai.
Talk us through your background.
I have over 27 years of experience in ICT development and the public sector, with a deep focus on digital transformation. My career began in the UAE government, where I held various roles that allowed me to contribute to the nation’s vision for innovation and progress. One of the most significant milestones in my career was being appointed as the first woman to develop a smart city from the ground up. As the founding Director General of Smart Dubai, now known as Digital Dubai, I had the privilege of leading the city’s transformation into one of the world’s smartest and most connected cities. My work has always been guided by a people-centric approach, where technology serves as an enabler to enhance the quality of life and promote happiness among residents.
Dubai has witnessed a massive citywide smart transformation – can you expand on the strategy for this?
Dubai’s transformation into a smart city was driven by a comprehensive and strategic vision that emphasised not just technological advancement but also the well-being of its citizens. The Smart Dubai initiative was built on a foundation of collaboration across sectors, innovative use of technology, and data-driven governance. Key components included the development of a unique smart city blueprint tailored to Dubai’s needs, the integration of advanced digital infrastructure, and the implementation of groundbreaking initiatives like the Dubai Data Initiative and the Happiness Meter. These efforts were underpinned by a commitment to sustainability and long-term planning, ensuring that the benefits of smart transformation were inclusive and far-reaching.
You created ‘The Smart City Index’ in collaboration with ITU and the United Nations – talk us through the journey.
The Smart City Index was developed as a global benchmarking tool to help cities measure their progress in implementing smart city initiatives. In collaboration with the International Telecommunication
Union (ITU) and the United Nations, we created this index to provide cities with a comprehensive framework to assess their infrastructure, governance, and citizen engagement efforts. The journey was both challenging and rewarding, as it involved collaboration with global experts and city leaders to ensure
the index was relevant and actionable for cities worldwide. The Index was part of a broader vision to set new global standards for smart city initiatives, positioning Dubai as a leader in this space.
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What are some of the main changes you’ve witnessed in Dubai over the years?
Over the years, Dubai has evolved from a traditional trading hub to a global leader in innovation and technology. One of the most significant changes has been the shift towards a data-driven, knowledge-based economy, supported by robust digital infrastructure and a clear legislative framework. The city has also embraced a holistic and inclusive vision of smart transformation, encompassing all aspects of urban life – from governance and mobility to healthcare and education. This transformation has been guided by a focus on sustainability, inclusivity, and the well-being of all residents, making Dubai a model for
other cities around the world.
How are women playing a key role in Dubai’s future initiatives?
Women are at the forefront of many of Dubai’s future initiatives, particularly in technology and innovation. The UAE has made significant strides in promoting gender equality, and this is evident in the high percentage of women in leadership roles across various sectors. In the digital space, women are leading key projects that are not only shaping the future of Dubai but also setting global benchmarks. The success of these initiatives is a testament to the UAE’s commitment to empowering women and ensuring they play a central role in the country’s development.
What is your advice to young individuals aspiring to become successful in their respective fields?
My advice to young individuals is to embrace lifelong learning and stay curious. The world is changing rapidly, and staying ahead requires a commitment to continuously upgrading your skills and knowledge. It’s also important to find a purpose that aligns with your career goals. Success comes from not just achieving personal milestones but also making a positive impact on the community and society at large. Lastly, don’t be afraid to take risks and step out of your comfort zone; this is where true growth happens.
What are some of the key initiatives at Smart Dubai Office that made the emirate stand out globally, in your previous role as a Former Founding Director of the city?
Some of the key initiatives that have put Dubai on the global map include the Dubai Blockchain Strategy, which aimed to make Dubai the first city to be fully powered by blockchain technology, and the Dubai Data Initiative, which focuses on making data a key driver of the economy Another significant initiative was the Happiness Agenda, which uses technology to enhance the well-being of citizens and residents. These initiatives, among others, have established Dubai as a global leader in smart city development.
The UAE has a high percentage of women employees – how is the country leading with this gender balance?
The UAE’s leadership has always emphasised the importance of gender balance in driving national development. The country has implemented progressive policies that encourage women’s participation in the workforce, particularly in high-impact sectors like technology and innovation. This commitment to gender equality is reflected in the significant number of women in leadership positions across the country. Dubai, in particular, has become a model for gender balance, with women leading major initiatives that are shaping the future of the city.
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Technology is the means to achieve the ultimate goal of a smart city – what are some of the advanced introductions in Dubai?
Dubai has introduced several advanced technologies as part of its smart city journey. Artificial intelligence (AI) is being used extensively to improve public services and enhance city management. The Internet of Things (IoT) is creating more connected and efficient urban environments, while blockchain technology is revolutionising the way transactions are conducted and data is managed. These technologies are not just making Dubai smarter; they are setting a new standard for what is possible in smart city development globally.
This is The Visionary Issue – what is your vision for the future?
My vision for the future is to see cities around the world not only become smarter but also more sustainable and inclusive. I believe that technology should be a means to create better, more equitable
living conditions for all citizens. In Dubai, we are working towards a future where the city’s growth is driven by innovation, but where the well-being of its people remains the top priority. I envision a world where cities collaborate and share knowledge to create a better, more connected future for everyone.
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