In another future-forward decision, Emirates Airlines plans to fade out paper boarding passes for flights from Dubai.
With a vision to make the experience more digitally enabled for the customers, this is a step in the right direction.
Passengers departing from Dubai with Emirates Airlines will require to use a mobile boarding pass instead of a printed paper version, from May 15, 2023, onwards.
Travellers taking their flights from Terminal 3 will receive their mobile boarding pass via email or SMS. Customers of the arilines can check in online and load their boarding pass into their Apple Wallet or Google Wallet, or retrieve their boarding pass on the user-friendly Emirates App. The checked-in baggage receipt is also emailed directly to passengers, or available in the Emirates App.
Not only is this a more convenient approach for the digital-friendly travellers, it will also significantly reduce paper waste. Plus, it will further reduce the risk of lost or misplaced boarding passes, offering passengers some extra peace of mind when beginning their journey.
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The mobile boarding pass can be used throughout – in Dubai Duty Free, at security and for boarding, simply by showing the boarding pass on the phone. Emirates agents and airport staff will scan the QR code on the mobile boarding pass as passengers move through the airport and onto the airplane.
While this will cover majority of the travellers, some passengers may still require a physical boarding pass to be printed. For example, those travelling with infants, unaccompanied minors, passengers requiring special assistance, passengers with onwards flights on other airlines and all passengers travelling on flights to the US.
If the passengers do not have a mobile device, or if they are unable to access the information on their devices for reasons such as: running out of battery power, a system breakdown or glitch, message delivery delay, or inability to access WIFI, network or a data package, they will have the option to print a boarding pass by request to Emirates agents at check-in counters.
Apart from the convenient check-in and itinerary management, travellers who use the Emirates app can also enjoy the benfits of accessing the digital menus in advance, while curating a playlist of favourite movies, TV shows and music playlists available on ice, which they can synchronise from their app the moment they board to save time.
UAE Residents can register to use the Smart Gates at Emirates Terminal 3 and speed through Immigration every time they return to Dubai. UAE citizens and residents can use their passport, boarding pass, or a valid UAE ID, while GCC nationals or visitors eligible for visa on arrival can pass through the Smart Gates with a biometric passport.
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